All
Research
Education
Business
Solutions
EN
EN - English
CN - 中文
DE - Deutsch
ES - Español
KR - 한국어
IT - Italiano
FR - Français
PT - Português
TR - Türkçe
JA - 日本語
PL - Polski
RU - Русский
HE - עִברִית
AR - العربية
Sign In
Chapter 14
Services are tasks or activities performed by others on behalf of individuals or businesses. They are economic activities characterized by time-based ...
Service marketing has evolved through four distinctive stages. The first stage, known as Crawling Out, existed before 1980 when services sought ...
The service sector significantly contributes to the global economy in various ways. First, it constitutes a significant portion of the Gross Domestic ...
As machines improved manufacturing efficiency, fewer workers were needed to produce more goods, leading to a higher demand for services in distribution, ...
Services are inherently intangible, yet their quality often relies on tangible elements. For instance, the experience at Hilton Hotels is primarily ...
Services can be categorized in various ways, and understanding these categories is crucial for effective service management and marketing strategies. ...
Service quality refers to evaluating how well a service meets or exceeds customer expectations. Managing service quality involves understanding customer ...
The Service Gap Model identifies five gaps that can occur between customer expectations and service experiences, impacting overall satisfaction. A ...
Service consumption refers to the process by which a service is selected, experienced, and evaluated. It follows a three-stage model of the pre-purchase, ...
Customer expectations significantly shape perceptions of service quality, with desired service representing what customers ideally want, such as receiving ...
Creating a service experience involves understanding and meeting customer needs through the service production or servuction system. The system includes ...
Service delivery refers to the methods companies use to provide services to their customers. It starts with delivering information to attract interest, ...
A pricing strategy is often compared to a tripod, with each leg representing a different approach. Cost-based pricing sets the minimum price, Value-based ...
A service product refers to all the elements of the service, both physical and intangible, that create customer value through beneficial outcomes or ...
Services are intangible, making them difficult to visualize. To address this, service firms use tangible examples and knowledgeable staff to demonstrate ...
The service delivery process details a business's steps to provide a service, from the first interaction with the customer to the follow-up after ...
The service or physical environment includes the design, ambiance, layout, and physical setup of the space where services are offered. For instance, ...
Service employees represent the company and are essential to service delivery and customer satisfaction. The Service Talent Cycle enhances service ...
Internal marketing is essential in large, globally dispersed service businesses to ensure all employees, regardless of location, are well-informed about ...
External marketing is essential for service companies to attract customers, build brand awareness, and increase market share by emphasizing quality, ...
Interactive marketing focuses on real-time interactions that shape customer experiences and satisfaction in the service industry. Three critical ...
The Integrated Marketing Communication process is a structured method companies use to create effective communication strategies. It begins by identifying ...
Service recovery addresses customer complaints after a service failure, focusing on restoring satisfaction. Services occur in real-time, so lapses are ...
Customer feedback is essential in service marketing. It provides direct insights into customer perceptions and highlights specific areas for service ...
Service branding establishes a unique identity, enabling customers to recognize and trust a service. It is an ongoing process that adapts to changing ...
Relationship marketing in services focuses on building strong, long-term customer connections to foster loyalty and repeat business. Unlike transactional ...
Service innovation focuses on developing new processes or methods to enhance customer satisfaction and differentiate services from competitors. By ...
Digital transformation in services marketing uses technology to improve customer experiences and service delivery. Businesses use artificial intelligence ...
Global services marketing involves the strategies companies use to promote services across different regions and countries. The intangible nature of ...
Ethical conduct is essential for building customer trust and fostering long-term loyalty. Service providers with integrity ensure lasting relationships, ...
Sustainability in services marketing integrates eco-friendly practices into service delivery, generating long-term value for customers, society, and the ...
Privacy
Terms of Use
Policies
Contact Us
Recommend to library
JoVE NEWSLETTERS
JoVE Journal
Methods Collections
JoVE Encyclopedia of Experiments
Archive
JoVE Core
JoVE Science Education
JoVE Lab Manual
JoVE Quiz
JoVE Playlist
Authors
Librarians
Access
ABOUT JoVE
JoVE Sitemap
Copyright © 2025 MyJoVE Corporation. All rights reserved
